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Delivery & Returns

 

Delivery

We understand you want your wool and patterns as soon as possible. BritYarn aims to dispatch orders the same / next day (Monday - Friday) depending on the time the order was received.  However, please be aware on very rare occasions orders may take up to five working days to be dispatched.  Orders will be dispatched Monday to Friday (except on Bank Holidays) via Royal Mail 1st class post. 

All delivery charges include postage and packaging.

UK

Orders less than £50: £3.50

Orders £50 and over: free of charge

Overseas

up to and including 500g: Europe £6 Rest of the world £8  

501g and over: Europe £8.00 Rest of the world £13 

Packaging as well as the goods you purchase will be taken into account to calculate the weight of the order.

If ordering from the United States please input your two letter postal state abbreviation rather than your full state name.  Failure to do so will result in a Sage error message.

Returns & Refunds

We hope you love your purchases from BritYarn. If you do change your mind you have a right to cancel and can return part or all of your order to us.  The items must be in their original condition. If you wish to do this please contact BritYarn in writing (post or email) within 14 days of receiving the order.  Unfortunately we are unable to offer refunds on patterns and books.  

Items must be returned in their original condition and BritYarn will refund you via the payment method you used to purchase the goods. Any refund will include any original postage costs (unless free delivery applied) but you will be responsible for covering the costs of return unless there has been an error by BritYarn or the goods are faulty.

Full details can be found in our terms and conditions.

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